Shipping & returns

Shipping

Standard Shipping
Postal carrier: USP Home Delivery
Shipping days: 2 - 5 Business days
Price: $11
Free shipping: Above $75

Postal carrier: USPS Pickup
Shipping days: 2 - 5 Business days
Price: $11
Free shipping: Above $75

Returns and refunds

You retain the right to return an order within 14 days of receiving your order. It is possible to return an entire order or only part of it. It is not possible to cancel/return an order by rejecting or not picking up the order without the prior consent of BIBS.

The products must be shipped back within the 14-day cancellation period.

To be eligible for a refund, the product(s) must be in new or unused/unopened condition, with all the original product inserts and accessories.

However for all orders, the original shipping and handling charges, if any, will not be refunded.

If you are returning your product due to damage, shortages or defect, the original shipping and handling charges, if any, will be refunded.

If your order has already been shipped by the time you request a refund, cancellation is still possible. Simply return the products and we will refund the order once it arrives at our warehouse again if it is eligible for a refund.

It is not possible to cancel/return an order by rejecting or not picking up the order without the prior consent of BIBS Denmark ApS.

Should you wish to return an order, the products must be sent to

BDI – Barbaras Development Inc.
809 Bama Drive
Oxford AL 36203
building #2

The products must be shipped back within the 14-day cancellation period.

 

Kindly ask for the receipt of shipment and track-and-trace-number upon sending for reference.

BIBS Denmark ApS will not pay or refund shipping costs if another shipping option than the provided return label is used to return the order. 

BIBS Denmark ApS holds the rights to retain your refund until the order has arrived or documentation of the respective return has been provided.

The refund will be returned to the payment option used in the original transaction. Kindly allow 7-14 business days to process your refund upon receipt at our warehouse.

Damage, Shortage, Defect

Any damage, shortages or defect should be notified to us within 24 hours of delivery. Send the complaint with photos of the entire exterior of the package, showing the overall condition of the package; the opened package, with the contents and inner packaging in the package being clearly visible; and a detailed photo (close-up) of the actual damage to the item. We will handle the complaint as soon as possible.