FAQ

Need help? Take a look at some of the most frequently asked questions

Products

Which type of pacifier should I choose?

It's very important to choose a pacifier and nipple, that fits your child perfectly. Find our advices and knowledge regarding your choice in our Nipple Guide.

Which materials are used in your pacifiers and products?

Made of 100% food-safe Polypropylene (PP).

Completely FREE from BPA, PVC and phthalates.

Complies with the European Standard EN 1400+A2.

Designed and manufactured only in Denmark/EU.

How do I choose the right size for my kid?

You can find answers regarding our sizes in our Size Guide.

I bought new pacifiers, but they seem smaller than the old one.

The latex nipple is affected by external influences like temperature, saliva, light, and heat. These changes are expressed in swelling, discoloration, stickiness, and loss of stability of the nipple by tensile load and correspond with the natural aging process of latex.

The enlarged pacifier nipple indicates that the nipple has been in use for a while, which has resulted in a swelling of the latex material. Therefore, the present size can differ from the original size and the new pacifier seems smaller than the old one.

When should you replace your pacifier?

- Inspect carefully before each use. Pull the nipple in all directions. Throw away at the first signs of damage or weakness.

- Replace the pacifier after 4-6 weeks of use, for safety and hygiene reasons.

My baby does not want the new pacifier that I bought

This could be caused by several things. It could be that you have used the old pacifier for too long. This is one of the reasons why you should replace the pacifier every 4-6 weeks in order to avoid changes which might occur over time.

Why is the nipple clear on one pacifier and foggy on another?

Latex is a natural product with many positive properties like softness, high bite endurance, and tensile strength. However, latex is subject to natural material fluctuations which can become noticeable through a different optical appearance. Therefore, the nipple can vary in clearness and colour. The quality or product safety is not affected thereby.

Care & Cleaning

How often should I clean the pacifier?

Sterilize the pacifier by putting it in a bowl with boiling water for 5 minutes before the first use.

- Place the pacifiers in a clean and heat resistant bowl and pour boiling water over them.

- Leave in the water for 5 minutes and let them dry on a clean towel afterwards.

- Use the towel to press excess water out of the nipple.

Make sure the pacifiers is completely cooled down before giving it to your baby. Keep it clean by washing it with hot, soapy water after each use.

Why is my latex pacifier getting sticky on the surface?

Natural rubber latex is a natural material and is affected by sunlight, high temperatures, and moisture which accelerates the aging process of the latex material. Therefore, the material changes its properties and can become brittle or sticky. Whenever you experience a change in the material, the pacifier must be replaced.

How long can I use a pacifier?

It depends on how often it is in use, but we recommend a replacement every 4-6 weeks. Keep an eye out for any changes in the surface, changes in size and shape, or rupture in the material and replace the pacifier if you notice any differences. When your baby has teeth, make sure to pull the nipple in all directions before use and replace the pacifier at the first sign of damage or weakness.

Can I put my pacifiers in the dishwasher?

The pacifiers should not be cleaned in the dishwasher as this may damage the material. Furthermore, most dishwashers do not reach temperatures high enough to sufficiently sterilize the pacifiers.

Can I use UV, microwave or other sterilizers for my BIBS?

We advise you not to use sterilizers for sterilization of latex pacifiers. This might cause material defects. Latex is a natural product and undergoes a natural aging process, which can be influenced by external forces.

There is water inside the nipple after cleaning?

After cleaning it is not unusual that water remains in the nipple. The residual water can be removed by squeezing the nipple after cooling off. If water drops remain in the nipple, just let the pacifier air-dry.

Why does the pacifier make a sound when in use?

Sometimes, when water remains in the nipple after sterilization it can cause a sound when the pacifier is used by your baby. There is no harm in a little water inside the nipple.

Can I freeze the pacifiers when my baby is teething?

We would advise you not to freeze your pacifiers with or without water inside for two reasons:

- The latex nipple is not intended for that kind of use. Therefore, we cannot ensure that the material or the material properties stay the same after such treatment.

- The latex nipple has a low wall thickness. Hence, you should always avoid skin contact if frozen. Direct skin contact and even indirect skin contact with ice can cause skin injuries and frostbite.

Replacement

We recommend replacing the pacifiers after 4-6 weeks due to hygienic reasons. Do not use a pacifier that shows any changes in colour or other irregularities. Because it is natural rubber latex, the nipple may expand over time.

Delivery

What is the cost of delivery?

If you buy for more than €40 European delivery will be free of charge. Otherwise there is a cost of €5 for delivery to EU or €3,5 for delivery within Denmark.

How long is the expected time of delivery?

The delivery time will be different depending on country, but as a rule it is 2-6 working days from the placement of your order.

Please be aware that your order can be affected by the current COVID-19 situation.

Which countries do you deliver to?

At the moment we deliver orders to all European countries.

Where can I track my order?

As soon as your order is dispatched from our warehouse we will send you an email with a confirmation. This email will contain a tracking number, that will be active when the courier tracks the first action on your order.

To some areas we sent the orders as tracked letters. If your order is sent as a tracked letter, the tracking number will not show any movement.

Returns & refunds

Is the return free of charge?

If you return your order because you regret your purchase it will be the same price as the cost of shipment to return it.

If the return of your order is affected by any shortcomings or issues regarding one or several of the products, you will not be charged for the return.

Why did I not receive a return label with my order?

Please contact our customer service at care@bibsworld.com, if you did not receive a return label with your order.

How do I return my order?

Put your properly wrapped items back in the package and close it securely. The products have to be returned in the same original packaging as they were delivered in. Tick the return label on the package and hand in the package with the freight forwarder used in connection with the delivery of the package.

You will receive an email once we register your return in our warehouse. It can take up to 14 days. We return the money to the form of payment used for the purchase.

How do I exchange products from my order?

You have to return those products from your order that you want to exchange in the same way as a normal return. Fill out the return label and tick on the package, before you hand it in to the freight forwarder used in connection with the delivery of the package. When we have received the package at our warehouse, we will refund your money. Be aware that we will keep the cost of return shipping.

When will I receive the money from my return order?

We will refund the amount without undue delay and in any case within 14 days from the date we received your cancellation notice. Be aware that we will keep the cost of return shipping.

Changes to order

Can I make changes to my order?

It is unfortunately not possible to change your order after you have placed it. Since we're working to deliver your order as fast as possible, we start the shipping process as soon as we receive the information about your order placement.

Is it possible to cancel my order?

After your order is placed it is not possible to cancel it, as the shipping process is already running.

Can I change wrong contact information?

If you have typed in wrong information regarding the shipment information reach out to our customer service at care@bibsworld.com as fast as possible.

Payment

Which types of payment can I use?

We accept all credit and debit cards: Visa, MasterCard, Visa Electron, Maestro credit and debit card.

When is my payment deducted?

We will authorize your card after the placement of your order and you will receive an order confirmation by email. Payment will be taken when your order is shipped from our warehouse.

Did you find the answer?

We're are always here to help you find the best solution to any challenge or question you might have.

Contact our customer service:

care@bibsworld.com