Shipping & returns
Shipping
Our shipping rates with Deutsche Post GPT - Packet Tracked (handled by the local postal service in the recipient country):
| Country | Shipping estimate | Price |
| EU + UK orders €0 - €48.99 | 2-7 Business days |
€5
|
| EU + UK orders €49 < | 2-7 Business days |
Free of charge
|
| US orders $0 - $74.99 | 10-15 Business days |
$11
|
|
US orders $75 <
|
10-15 Business days |
Free of charge
|
| DK ordre fra Kr 0 - 498,- | 1-3 hverdage | Kr 29,- |
| DK ordre fra Kr 499,- < | 1-3 hverdage | Gratis |
| AU orders $0 - $109.99 | 20-25 Business days | $20 |
| AU orders $110 < | 20-25 Business days | Free of charge |
| CA orders $0 - $98.99 | 8-20 Business days | $15 |
| CA orders $99,00< | 8-20 Business days | Free of charge |
Our shipping rates with DHL Express Worldwide
| Country | Shipping estimate | Price |
| EU orders €0 - €98.99 | 1-4 Business days |
€25
|
| EU orders €99 < | 1-4 Business days | Free of charge |
| US orders $0 - $108.99 | 1-3 Business days | $25 |
| US orders $109 < | 1-3 Business days | Free of charge |
| AU orders $0 - $158.99 | 1-4 Business days | $55 |
| AU orders $159 < | 1-4 Business days | Free of charge |
| CA orders $0 - $138.99 | 1-4 Business days | $30 |
| CA orders $139 < | 1-4 Business days | Free of charge |
Custom duty and tariff charged
All customs duties and tariffs charged by local customs office are at buyer's cost.
Returns and refunds
You retain the right to return an order within 14 days of receiving your order. It is possible to return an entire order or only part of it. It is not possible to cancel/return an order by rejecting or not picking up the order without the prior consent of BIBS Denmark ApS.
The products must be shipped back within the 14-day cancellation period.
If you live in a EU country you are able to get a free return label. Please contact our customer service to receive a return label.
If you live in a non EU country you are responsble for paying the return shipping if you want to get a refund.
However for all orders, the original shipping and handling charges, if any, will not be refunded.
If you are returning your product due to damage, shortages or defect, the original shipping and handling charges, if any, will be refunded.
If your order has already been shipped by the time you request a refund, cancellation is still possible. Simply return the products using the provided return label and we will refund the order once it arrives at our warehouse again if it is eligible for a refund.
It is not possible to cancel/return an order by rejecting or not picking up the order without the prior consent of BIBS Denmark ApS.
Should you wish to return an order, the products must be sent to
BIBS Denmark ApS
c/o Milcom A/S
Hørmarken 7
3520 Farum
Denmark
The products must be shipped back within the 14-day cancellation period.
If you live in a EU country you are able to get a free return label. Please contact our customer service to receive a return label. care@bibsworld.com.
If you live in a non EU country you are responsble for paying the return shipping if you want to get a refund.
To be eligible for a refund, the product(s) must be in new or unused/unopened condition, with all the original product inserts and accessories.
Kindly ask for the receipt of shipment and track-and-trace-number upon sending for reference.
BIBS Denmark ApS will not pay or refund shipping costs if another shipping option than the provided return label is used to return the order.
BIBS Denmark ApS holds the rights to retain your refund until the order has arrived or documentation of the respective return has been provided.
The refund will be returned to the payment option used in the original transaction. Kindly allow 7-14 business days to process your refund upon receipt at our warehouse.
Damage, Shortage, Defect
Any damage, shortages or defect should be notified to us within 24 hours of delivery. Send the complaint with photos of the entire exterior of the package, showing the overall condition of the package; the opened package, with the contents and inner packaging in the package being clearly visible; and a detailed photo (close-up) of the actual damage to the item. We will handle the complaint as soon as possible.
