FAQ

Not all babies like to be swaddled. Some seem to find swaddles restrictive and will try to fight their way out. If your baby is always trying to wriggle out of the swaddle, or cry when being swaddled you should stop swaddling. There’s no need to force your baby into a swaddle if he or she doesn’t like it.

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We would advise you not to freeze your pacifiers with or without water inside for two reasons:

• Natural rubber latex nipples are not intended for that kind of use. Therefore, we cannot ensure that the material or the material properties stay the same after such treatment.

• You should always avoid skin contact with frozen objects. Direct skin contact and even indirect skin contact with ice can cause skin injuries and frostbite.

It is unfortunately not possible to change your order after you have placed it. Since we're working to deliver your order as fast as possible, we start the shipping process as soon as we receive the information about your order placement.

The pacifiers should not be cleaned in the dishwasher as this may damage the material. Furthermore, most dishwashers do not reach temperatures high enough to sufficiently sterilize the pacifiers.

We advise you not to use UV sterilizers for your latex pacifiers, as latex is a natural material and consequently undergoes a natural aging process, which can be influenced by external forces such as UV light. Therefore, never use a UV sterilizer for our BIBS latex pacifiers as it will damage the material. Regarding electric steam sterilizers we have not tested our pacifiers in all these different devices and cannot guarantee that the latex will not break due to the high temperatures. Therefore, we cannot recommend these for sterilization. Concerning microwave sterilization be aware that latex will break down if the temperature exceed 100°C. Silicone endure higher temperatures that latex, however our general recommendations are that to use microwave sterilizations you must check the manufacturer’s instructions in relation to heat and watts, to make sure the temperature does not exceed 100°C. In most microwaves the pacifiers must be heated for a maximum of 60 seconds at max. 800W. Otherwise temperatures will exceed 100°C. Remember to put the pacifiers in water in a sterilization box made for the purpose. Never place the pacifiers in the microwave without! Read more about how to sterilize your BIBS pacifiers >>

Our bottles are made from two high-quality and durable materials: borosilicate glass or BPA-free PP.

Borosilicate glass is much sturdier than regular glass, offering excellent scratch, stain, and shatter resistance, making it an ideal long-lasting option. However, like all glass, it can still break if subjected to significant force.

BPA-free PP is a lightweight plastic that can withstand most bumps associated with everyday use. That said, PP is softer than glass or thicker materials, making it slightly more prone to minor scratches from regular handling or contact with rough surfaces.

To minimize wear and tear and prevent damage, we recommend using soft cleaning tools, avoiding harsh chemicals, storing the bottle away from sharp objects, and always handling with care.

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You can find answers regarding our sizes in our Size Guide >>

Once an order is placed, products cannot be changed as we begin processing it immediately to ensure quick delivery.

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To be eligible for a refund, the product must be new or unused/unopened and have all the original product inserts and accessories.

The products must be returned within the 14-day cancellation period.

The customer is responsible for paying for return shipping.

Should you wish to return an order, the products must be sent to:
BIBS Denmark ApS c/o Ackro Aps
Farverland 6
2600 Glostrup
Denmark

Once we receive them at our warehouse, we will issue a refund. Please allow some time for our warehouse to register your return.
It is helpful for the warehouse to identify your return order if you enclose a note with your order number and name.

Getting started with bottle feeding can feel like a big step, whether you're introducing a bottle for the first time or making it part of your daily routine. The goal is to create a comfortable and healthy feeding experience for your baby.

Many parents follow the paced bottle feeding method because it helps regulate milk flow, supports natural feeding cues, and mimics breastfeeding. It can also aid digestion and reduce the risk of overfeeding.

Learn more about paced bottle feeding and how it works here.

It depends on how often it is in use, but we recommend a replacement every 4-6 weeks. Keep an eye out for any changes in the surface, changes in size and shape, or rupture in the material and replace the pacifier if you notice any differences. When your baby has teeth, make sure to pull the nipple in all directions before use and replace the pacifier at the first sign of damage or weakness. Do not use a pacifier that shows any changes in color or other irregularities. Because it is natural rubber latex, the nipple may expand over time. Read more about why and how often you should replace your pacifiers >>

You can find answers regarding how and how often you should clean the pacifiers in our Cleaning Guide >>

Check out our guide to cleaning the bottle here >

You retain the right to return an order within 14 days of receiving your order. It is possible to return an entire order or only part of it. Simply return the products and we will refund the order once it arrives at our warehouse again if it is eligible for a refund.

The American Academy of Pediatrics (AAP) says that swaddling can encourage newborns to sleep better — if it’s done correctly and practiced in accordance with other safe sleep guidelines. Although swaddling comes with many great benefits, you need to make sure you're doing it right to avoid danger or discomfort for your baby. Follow these safety tips:

• The swaddle should be snug, but not too tight. You should be able to place two to three fingers between your baby’s chest and the blanket, and the blanket should be loose around the hips so the baby can move its legs freely. Swaddling your baby too tightly may affect his or her mobility and development.

• Also, the swaddle should not be too loose, so it unwraps during sleep and ends up cover the baby’s face.

• Always lay your baby down on his or her back after swaddling.

• Stop swaddling as soon as your baby can roll over on its own.

• Never overdress your baby underneath the swaddle since it can lead to overheating.

No, you are responsible for the return shipping costs, unless the return is due to an error on our part.

This could be caused by several things. It could be that you have used the old pacifier for too long. This is one of the reasons why you should replace the pacifier every 4-6 weeks to avoid changes which might occur over time. Read more about how and why natural rubber latex expands >>

Yes, just like with our pacifiers, we recommend replacing bottle nipples regularly to ensure safety and hygiene. For silicone bottle nipples, we suggest a replacement every 8-12 weeks, or sooner if you notice visible signs of damage. For latex bottle nipples, replacement is recommended every 4-8 weeks to prevent degradation and maintain safety. Keep an eye out for any changes in the surface, size, shape, or any ruptures in the material, and replace the bottle nipple immediately if you notice differences. Natural rubber latex, being a natural material, is particularly sensitive to sunlight, high temperatures, and moisture, which can accelerate its aging process. These factors may cause the material to become brittle or sticky over time. If you observe such changes, the bottle nipple should be replaced promptly.

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After cleaning it is not unusual that water remains in the nipple. This is due to the fact that all our pacifier nipples are equipped with a valve, letting out air when the baby closes down on the nipple. This ventilation system causes the air from inside the nipple to be pushed out through the valve thereby flattening the nipple to shape naturally after the baby's oral cavity. The valve is also the reason why water can be present inside the nipple after cleaning and sterilization. If this is the case, simply just squeeze the nipple flat to press out the excess water. If water drops remain in the nipple, just let the pacifier air-dry.

"Anti-colic" refers to bottle features that help reduce the amount of air a baby swallows while feeding. Swallowed air can lead to gas, discomfort, and excessive crying—commonly known as colic.

While all newborns cry sometimes, colic is typically diagnosed when a baby cries for more than 3 hours a day, at least 3 days a week, for at least one week. It affects about 1 in 5 babies. The exact cause is unknown, but some experts believe it may be linked to digestion issues or a sensitivity to something in the baby’s formula or breastmilk. One way to help reduce colic is to minimize the amount of air your baby swallows while feeding.

All BIBS Baby Bottles include an anti-colic slit in the nipple that helps control milk flow and prevent bubbles from forming in the milk. This creates a smoother feeding experience with less air intake, helping minimize discomfort and colic—so your baby can feed more comfortably.

In addition to the bottle body, each bottle set comes with the following components:

• Funnel: Helps guide formula and liquids into the bottle without spills.
• Milk Lock: Ensures a secure seal to prevent leaks when taking bottles on the go.
• Nipple: Available in medical-grade silicone or natural rubber latex. Small bottles come with a slow-flow nipple, while large bottles include a medium-flow nipple.
• Screw cap: Secures the nipple and allows for easy replacement, whether it’s time to replace the nipple or transition to a different flow rate.
• Bottle Cap: Protects the nipple when not in use, keeping it clean and hygienic (while also adding a pop of color).

Additional accessories, such as bottle handles and nipples designed for different stages of the feeding journey, are available for purchase separately.

We will authorize your card after the placement of your order, and you will receive an order confirmation by email. Payment will be taken when your order is shipped from our warehouse.

We recommend a replacement every 4-6 weeks for both safety and hygienic reasons. But always carefully inspect the pacifier before each use. Pull the nipple in all directions. Throw away at the first signs of damage or weakness. Read more about when and why you should replace the pacifier >>

There is a time-limit to swaddling. When babies can roll over on their own you should stop swaddling.

BIBS Denmark ApS reserves the right to withhold the refund for up to 14 days after the products have been received or proof of return has been provided.

As soon as your order is dispatched from our warehouse, we will send you an email with a confirmation. This email will contain a tracking number, that will be active when the courier tracks the first action on your order.

NB: To some areas we sent the orders as tracked letters. If your order is sent as a tracked letter, the tracking number will not show any movement.

Once your package is handed over to your local carrier, you can track it using their tracking system. Please visit this page for a list of local carriers and their tracking links.

We deliver our products worldwide.

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If you are located in one of the following countries, please enter the local store by clicking on your country below:

• Australia
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• The shields on all our pacifiers are made of 100% food-safe material (Polypropylene).

• Completely FREE from BPA, PVC, and phthalates.

• All our pacifiers are designed and manufactured in Denmark/EU.

• Complies with the European Standard EN 1400+A2.

• Our pacifier nipples come in both silicone and natural rubber latex. Read more about the difference between silicone and natural rubber latex and each materials properties >>

It's very important to choose a pacifier and nipple, that fits your child perfectly. Find our advice and knowledge regarding your choice in our Nipple guide >>

We accept payment via credit and debit cards, including Visa, MasterCard, Visa Electron, Maestro and many others.

Plastic bottles can deform due to changes in heat and air pressure. When hot liquid is poured into the bottle, the air inside heats up and expands. If the bottle is closed or covered while the air is still warm, an airtight seal forms. As the bottle cools, the air inside contracts, creating a vacuum that can cause the bottle to collapse or deform, especially if it’s made of softer plastic like PP (polypropylene).

This is a natural physical reaction, not a defect. To prevent this, never close the bottle with a cap or place it in a sealed container while it is being heated or still warm, and always allow it to cool down fully before sealing it with a lid.

Sometimes, when water remains in the nipple after sterilization it can cause a sound when the pacifier is used by your baby. There is no harm in a little water inside the nipple.

Natural rubber latex is a natural material and is affected by sunlight, high temperatures, and moisture which accelerates the aging process of the latex material. Therefore, the material changes its properties and can become brittle or sticky. Whenever you experience a change in the material, the pacifier must be replaced.

• Does your baby use our natural rubber latex pacifiers? And have you experienced that the new pacifier you bought, looks smaller than the old ones? Do not worry there is a completely natural explanation for this. Natural rubber latex expands Natural Rubber latex is a 100% natural material made from a sticky milky fluid tapped from the Hevea tree. The fluid is refined to the brown/yellow rubber you know from your pacifiers; a super soft, elastic, and resilient material very much resembling the mother’s soft nipple. But it comes with a natural aging process affected by natural influences like UV light, air, saliva, and heat. The elasticity of the material allows the nipple to change shape and size because of the baby’s strong vacuum, this means that the nipple in some cases can expand if it is not replaced in time. Some children will not take a pacifier that is different from the one the child is used to. So, if you experience that the pacifier expands replace the pacifier before the child gets used to the bigger nipple size. Replace the pacifiers We recommend a replacement of pacifiers every 4-6 weeks for both safety, and hygienic reasons and since the natural rubber latex nipples in some cases can expand. Whenever you experience a change in the material the pacifier must be replaced. Natural rubber latex pacifiers must be replaced when you see the following signs:
• Changes in the surface
• Changes in size
• Change in shape Rupture in the material Becomes brittle or sticky Replace the pacifier immediately if you notice any of these changes.
  

When your baby has teeth make sure to pull the nipple in all directions and inspect it carefully before use and replace the pacifier at the first sign of damage or weakness. Let us make your life easier! Receive BIBS pacifiers every 4, 6, or 8 weeks. week through our new subscription option.

Read more about BIBS subscription here >>

Natural rubber latex is a natural material with many positive properties like softness, high bite endurance, and tensile strength. However, latex is subject to natural material fluctuations which can become noticeable through a different optical appearance. Therefore, the nipple can vary in clearness and color. The quality or product safety is not affected thereby. Read more about our natural rubber latex here>>