FAQ

Not all babies like to be swaddled. Some seem to find swaddles restrictive and will try to fight their way out. If your baby is always trying to wriggle out of the swaddle, or cry when being swaddled you should stop swaddling. There’s no need to force your baby into a swaddle if he or she doesn’t like it.

If you have typed in wrong information regarding the shipment information reach out to our customer service at care@bibsworld.com as fast as possible

We would advise you not to freeze your dummies, with or without water inside, for two reasons:

• Natural rubber latex nipples are not intended for that kind of use. Therefore, we cannot ensure that the material or the material properties stay the same after such treatment.

• You should always avoid skin contact with frozen objects. Direct skin contact and even indirect skin contact with ice can cause skin injuries and frostbite.

We do not recommend using an electric heater when heating the glass bottle. The bottle does not break but it may affect the print on the outside of the glass.

Our glass bottle can withstand microwave heating. The plastic parts and bottle nipples cannot! However, when microwave heating milk can so-called localized overheating occur. Always mix/stir the heated milk and check milk temperature before feeding the child!

It is unfortunately not possible to change your order after you have placed it. Since we're working to deliver your order as fast as possible, we start the shipping process as soon as we receive the information about your order placement.

The dummies should not be cleaned in the dishwasher as this may damage the material. Furthermore, most dishwashers do not reach temperatures high enough to sufficiently sterilise the dummies.

We advise you not to use UV sterilizers for your latex dummies, as latex is a natural material and consequently undergoes a natural aging process, which can be influenced by external forces such as UV light. Therefore, never use a UV sterilizer for our BIBS latex dummies as it will damage the material. Regarding electric steam sterilizers, we have not tested our dummies in all these different devices and cannot guarantee that the latex will not break due to the high temperatures. Therefore, we cannot recommend these for sterilisation. Concerning microwave sterilisation, be aware that latex will break down if the temperature exceeds 100°C. Silicone endures higher temperatures than latex; however, our general recommendation is that to use microwave sterilisation, you must check the manufacturer’s instructions in relation to heat and watts to ensure the temperature does not exceed 100°C. In most microwaves, the dummies must be heated for a maximum of 60 seconds at max. 800W. Otherwise, temperatures will exceed 100°C. Remember to put the dummies in water in a sterilisation box made for the purpose. Never place the dummies in the microwave without!Read more about how to sterilise your BIBS dummies >>

Our baby bottle is made of borosilicate glass which has many benefits. Among others, it is temperature- and thermal shock-resistant, durable, and much more. But even though borosilicate glass is much sturdier and harder to break than regular glass, it is still glass and can of course break if subjected to sufficiently intense force. You can read more about borosilicate glass here >>

You can find answers regarding our sizes in our Size Guide >>

Once an order is placed, products cannot be changed as we begin processing it immediately to ensure quick delivery.

To return a product, please follow these steps:

Return Label Options:
For most markets, you can purchase a return label through our Return Portal.
You can also choose to arrange your own return shipping.

Visit Our Return Portal:
Use the portal to request a return and purchase a return shipping label. The cost will be calculated during this process.

Special Markets:
In the following countries, you cannot purchase a return label via the. Return Portal. You must arrange and pay for your own return shipping:

Australia, Andorra, Bulgaria, Canada, Cyprus, Estonia, Ireland, Monaco, Montenegro, Norway, San Marino, Ukraine, Slovakia, Switzerland, Serbia, United Kingdom.

Return Shipping Address:
Send your returned items to:
Farverland 6,
2600 Glostrup,
Denmark

We recommend obtaining a track-and-trace number when returning products. BIBS Denmark ApS reserves the right to withhold the refund for up to 14 days after the products have been received or proof of return has been provided.

It depends on how often it is in use, but we recommend a replacement every 4-6 weeks. Keep an eye out for any changes in the surface, changes in size and shape, or ruptures in the material, and replace the dummy if you notice any differences. When your baby has teeth, make sure to pull the nipple in all directions before use and replace the dummy at the first sign of damage or weakness. Do not use a dummy that shows any changes in colour or other irregularities. Because it is natural rubber latex, the nipple may expand over time. Read more about why and how often you should replace your dummies >>

You can find answers regarding how and how often you should clean the dummies in our Cleaning Guide >>

Check out our guide to cleaning the bottle here >

You can use our glass baby bottles in the same way you would use any other baby bottle. If you need guidance into how to feed your baby with a bottle or when or how to introduce a bottle to your baby, Please find the information here >

You retain the right to return an order within 14 days of receiving your order. It is possible to return an entire order or only part of it. Simply return the products and we will refund the order once it arrives at our warehouse again if it is eligible for a refund.

Glass can be recycled but the acceptance of glass in recycling programs varies by jurisdiction. Check your local recycling programs to find out what is recyclable in your area.

The American Academy of Pediatrics (AAP) says that swaddling can encourage newborns to sleep better — if it’s done correctly and practiced in accordance with other safe sleep guidelines. Although swaddling comes with many great benefits, you need to make sure you're doing it right to avoid danger or discomfort for your baby. Follow these safety tips:

• The swaddle should be snug, but not too tight. You should be able to place two to three fingers between your baby’s chest and the blanket, and the blanket should be loose around the hips so the baby can move its legs freely. Swaddling your baby too tightly may affect his or her mobility and development.

• Also, the swaddle should not be too loose, so it unwraps during sleep and ends up cover the baby’s face.

• Always lay your baby down on his or her back after swaddling.

• Stop swaddling as soon as your baby can roll over on its own.

• Never overdress your baby underneath the swaddle since it can lead to overheating.

Bisphenol A (BPA), bisphenol S (BPS), and polyvinyl chloride (PVC) are chemicals that can be found in some plastics. There have been concerns about the potentially harmful effects these chemicals can have on babies, and many countries have implemented laws that ban the use of these chemicals in all baby products. Glass baby bottles are naturally BPA, BPS, and PVC-free.

No, you are responsible for the return shipping costs, unless the return is due to an error on our part.

This could be caused by several things. It could be that you have used the old dummy for too long. This is one of the reasons why you should replace the dummy every 4-6 weeks to avoid changes that might occur over time. Read more about how and why natural rubber latex expands >>

Yes, like with our pacifiers we recommend a replacement of bottle nipples every 4-6 weeks for both safety and hygienic reasons. Keep an eye out for any changes in the surface, changes in size and shape, or rupture in the material, and replace the bottle nipple if you notice any differences. Natural rubber latex is a natural material and is affected by sunlight, high temperatures, and moisture which accelerates the aging process of the latex material. Therefore, the material changes its properties and can become brittle or sticky. Whenever you experience a change in the material the pacifier must be replaced.

After cleaning, it is not unusual for water to remain in the nipple. This is due to the fact that all our dummy nipples are equipped with a valve, which lets out air when the baby closes down on the nipple. This ventilation system causes the air from inside the nipple to be pushed out through the valve, thereby flattening the nipple to shape naturally after the baby's oral cavity. The valve is also the reason why water can be present inside the nipple after cleaning and sterilisation. If this is the case, simply squeeze the nipple flat to press out the excess water. If water drops remain in the nipple, just let the dummy air-dry.

Colic is when a baby cries a lot, with no obvious cause. All newborns cry sometimes, but if your baby cries for more than 3 hours a day, 3 days a week for at least 1 week, then they may have colic. It is very common and affects about 1 in 5 babies. Doctors do not know what causes colic. Some suggest it is due to digestion problems or a sensitivity to something in the baby's formula or the breastmilk. A tip for trying to reduce colic is to help your baby swallow less air while feeding. When breastfeeding this could be trying to burp your baby more often, and when bottle-feeding it could be choosing a bottle with a ventilation system. The BIBS Baby Glass Bottle features a valve in the nipple that ensures a smooth milk flow, that reduces air swallowed while feeding.

The funnel makes it easy for you to fill up the bottle with less milk/formula waste.

We will authorize your card after the placement of your order, and you will receive an order confirmation by email. Payment will be taken when your order is shipped from our warehouse.

We recommend a replacement every 4-6 weeks for both safety and hygienic reasons. But always carefully inspect the dummy before each use. Pull the nipple in all directions. Throw away at the first signs of damage or weakness. Read more about when and why you should replace the dummy >>

There is a time-limit to swaddling. When babies can roll over on their own you should stop swaddling.

BIBS Denmark ApS reserves the right to withhold the refund for up to 14 days after the products have been received or proof of return has been provided.

As soon as your order is dispatched from our warehouse, we will send you an email with a confirmation. This email will contain a tracking number, that will be active when the courier tracks the first action on your order. To some areas we sent the orders as tracked letters. If your order is sent as a tracked letter, the tracking number will not show any movement.

We deliver our products worldwide.

To enter our global store, click here.

If you are located in one of the following countries, please enter the local store by clicking on your country below:

• Australia
• Canada
• Denmark
• France
• Germany
• Italy
• Spain
• The Netherlands
• UK
• USA

Dummies

• The shields on all our dummies are made of 100% food-safe material (Polypropylene).

• Completely FREE from BPA, PVC, and phthalates.

• All our dummies are designed and manufactured in Denmark/EU.

• Complies with the European Standard EN 1400+A2.

• Our dummy nipples come in both silicone and natural rubber latex. Read more about the difference between silicone and natural rubber latex and each material's properties >> Baby Bities & Loops

• Our Baby Bities and Loops are made of 100% food-safe material (Polypropylene).

• Completely FREE from BPA, PVC, and phthalates.

• Designed and manufactured in Denmark/EU.

It's very important to choose a dummy and nipple that fit your child perfectly. Find our advice and knowledge regarding your choice in our Nipple guide >>

We accept payment via credit and debit cards, including Visa, MasterCard, Visa Electron, Maestro and many others.

Sometimes, when water remains in the nipple after sterilisation, it can cause a sound when the dummy is used by your baby. There is no harm in a little water inside the nipple.

Natural rubber latex is a natural material and is affected by sunlight, high temperatures, and moisture, which accelerates the aging process of the latex material. Therefore, the material changes its properties and can become brittle or sticky. Whenever you experience a change in the material, the dummy must be replaced.

• Does your baby use our natural rubber latex dummies? And have you experienced that the new dummy you bought looks smaller than the old ones? Do not worry, there is a completely natural explanation for this. Natural rubber latex expands. Natural rubber latex is a 100% natural material made from a sticky milky fluid tapped from the Hevea tree. The fluid is refined to the brown/yellow rubber you know from your dummies; a super soft, elastic, and resilient material very much resembling the mother’s soft nipple. But it comes with a natural aging process affected by natural influences like UV light, air, saliva, and heat. The elasticity of the material allows the nipple to change shape and size because of the baby’s strong vacuum; this means that the nipple in some cases can expand if it is not replaced in time. Some children will not take a dummy that is different from the one they are used to. So, if you experience that the dummy expands, replace the dummy before the child gets used to the bigger nipple size.
• Replace the dummies. We recommend a replacement of dummies every 4-6 weeks for both safety and hygienic reasons, since the natural rubber latex nipples in some cases can expand. Whenever you experience a change in the material, the dummy must be replaced. Natural rubber latex dummies must be replaced when you see the following signs:
• Changes in the surface
• Changes in size
• Change in shape
• Rupture in the material
• Becomes brittle or sticky. Replace the dummy immediately if you notice any of these changes.
  

When your baby has teeth, make sure to pull the nipple in all directions and inspect it carefully before use, and replace the dummy at the first sign of damage or weakness. Let us make your life easier! Receive BIBS dummies every 6th week through our new subscription option.

Read more about BIBS subscription here >>

Natural rubber latex is a natural material with many positive properties, such as softness, high bite endurance, and tensile strength. However, latex is subject to natural material fluctuations, which can become noticeable through a different optical appearance. Therefore, the nipple can vary in clarity and colour. The quality or product safety is not affected thereby. Read more about our natural rubber latex here>>