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FAQ
If your looking to narrow down your selection a bit - you can do it here:
Questions in the topic
Can all babies be swaddled?
Not all babies like to be swaddled. Some seem to find swaddles restrictive and will try to fight their way out. If your baby is always trying to wriggle out of the swaddle, or cry when being swaddled you should stop swaddling. There’s no need to force your baby into a swaddle if he or she doesn’t like it.
Can I change the wrong contact information?
If you have typed in wrong information regarding the shipment information reach out to our customer service at care@bibsworld.com as fast as possible
Can I freeze the pacifiers when my baby is teething?
We would advise you not to freeze your pacifiers with or without water inside for two reasons:
• Natural rubber latex nipples are not intended for that kind of use. Therefore, we cannot ensure that the material or the material properties stay the same after such treatment.
• You should always avoid skin contact with frozen objects. Direct skin contact and even indirect skin contact with ice can cause skin injuries and frostbite.
Can I make changes to my order?
It is unfortunately not possible to change your order after you have placed it. Since we're working to deliver your order as fast as possible, we start the shipping process as soon as we receive the information about your order placement.
Can I put my pacifiers in the dishwasher?
The pacifiers should not be cleaned in the dishwasher as this may damage the material. Furthermore, most dishwashers do not reach temperatures high enough to sufficiently sterilize the pacifiers.
Can I use UV, microwave, or other sterilizers for my BIBS?
We advise you not to use UV sterilizers for your latex pacifiers, as latex is a natural material and consequently undergoes a natural aging process, which can be influenced by external forces such as UV light. Therefore, never use a UV sterilizer for our BIBS latex pacifiers as it will damage the material. Regarding electric steam sterilizers we have not tested our pacifiers in all these different devices and cannot guarantee that the latex will not break due to the high temperatures. Therefore, we cannot recommend these for sterilization. Concerning microwave sterilization be aware that latex will break down if the temperature exceed 100°C. Silicone endure higher temperatures that latex, however our general recommendations are that to use microwave sterilizations you must check the manufacturer’s instructions in relation to heat and watts, to make sure the temperature does not exceed 100°C. In most microwaves the pacifiers must be heated for a maximum of 60 seconds at max. 800W. Otherwise temperatures will exceed 100°C. Remember to put the pacifiers in water in a sterilization box made for the purpose. Never place the pacifiers in the microwave without! Read more about how to sterilize your BIBS pacifiers >>
How do I cancel my subscription?
1. Log in to your account, and click Subscriptions.
2. Select the subscription you would like to cancel.
3. Click on View subscription details.
4. To cancel your subscription, click on the Cancel subscription button.
5. To confirm your choice, click on the Cancel subscription button and your subscription will be cancelled.
How do I choose the right size for my baby?
You can find answers regarding our sizes in our Size Guide >>
How do I exchange products from my order?
Once an order is placed, products cannot be changed as we begin processing it immediately to ensure quick delivery.
How do I pause my subscription?
1. Log in to your account, and click Subscriptions.
2. Select the subscription you would like to pause.
3. Under Manage subscription, click Pause subscription.
4. Confirm by cliking on the Pause subscription button
How do I return my order?
To be eligible for a refund, the product must be new or unused/unopened and have all the original product inserts and accessories.
The products must be returned within the 14-day cancellation period.
The customer is responsible for paying for return shipping.
Should you wish to return an order, the products must be sent to:
BIBS Denmark ApS c/o Ackro Aps
Farverland 6
2600 Glostrup
Denmark
Once we receive them at our warehouse, we will issue a refund. Please allow some time for our warehouse to register your return.
It is helpful for the warehouse to identify your return order if you enclose a note with your order number and name.
How long can I use a pacifier?
It depends on how often it is in use, but we recommend a replacement every 4-6 weeks. Keep an eye out for any changes in the surface, changes in size and shape, or rupture in the material and replace the pacifier if you notice any differences. When your baby has teeth, make sure to pull the nipple in all directions before use and replace the pacifier at the first sign of damage or weakness. Do not use a pacifier that shows any changes in color or other irregularities. Because it is natural rubber latex, the nipple may expand over time. Read more about why and how often you should replace your pacifiers >>
How long is the expected time of delivery?
Estimated delivery: 2-7 Business days
Express shipping
Estimated delivery: 1-4 Business days
Estimated delivery: 2-7 Business days
Express shipping
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Estimated delivery: 1-4 Business days
Estimated delivery: 2-7 Business days
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Estimated delivery: 1-4 Business days
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Express shipping
Estimated delivery: 1-4 Business days
How should I clean the pacifier and how often?
You can find answers regarding how and how often you should clean the pacifiers in our Cleaning Guide >>
How to clean the baby bottle?
How to use glass baby bottles?
You can use our glass baby bottles in the same way you would use any other baby bottle. If you need guidance into how to feed your baby with a bottle or when or how to introduce a bottle to your baby, Please find the information here >
Is it possible to cancel my order?
You retain the right to return an order within 14 days of receiving your order. It is possible to return an entire order or only part of it. Simply return the products and we will refund the order once it arrives at our warehouse again if it is eligible for a refund.
Is my BIBS baby glass bottle recyclable?
Glass can be recycled but the acceptance of glass in recycling programs varies by jurisdiction. Check your local recycling programs to find out what is recyclable in your area.
Is swaddling safe?
The American Academy of Pediatrics (AAP) says that swaddling can encourage newborns to sleep better — if it’s done correctly and practiced in accordance with other safe sleep guidelines. Although swaddling comes with many great benefits, you need to make sure you're doing it right to avoid danger or discomfort for your baby. Follow these safety tips:
• The swaddle should be snug, but not too tight. You should be able to place two to three fingers between your baby’s chest and the blanket, and the blanket should be loose around the hips so the baby can move its legs freely. Swaddling your baby too tightly may affect his or her mobility and development.
• Also, the swaddle should not be too loose, so it unwraps during sleep and ends up cover the baby’s face.
• Always lay your baby down on his or her back after swaddling.
• Stop swaddling as soon as your baby can roll over on its own.
• Never overdress your baby underneath the swaddle since it can lead to overheating.
Is the BIBS Baby Glass Bottle BPA-free?
Bisphenol A (BPA), bisphenol S (BPS), and polyvinyl chloride (PVC) are chemicals that can be found in some plastics. There have been concerns about the potentially harmful effects these chemicals can have on babies, and many countries have implemented laws that ban the use of these chemicals in all baby products. Glass baby bottles are naturally BPA, BPS, and PVC-free.
Is the return free of charge?
No, you are responsible for the return shipping costs, unless the return is due to an error on our part.
My baby does not want the new pacifier that I bought.
This could be caused by several things. It could be that you have used the old pacifier for too long. This is one of the reasons why you should replace the pacifier every 4-6 weeks to avoid changes which might occur over time. Read more about how and why natural rubber latex expands >>
Should the bottle nipple be replaced?
Yes, just like with our pacifiers, we recommend replacing bottle nipples regularly to ensure safety and hygiene. For silicone bottle nipples, we suggest a replacement every 8-12 weeks, or sooner if you notice visible signs of damage. For latex bottle nipples, replacement is recommended every 4-8 weeks to prevent degradation and maintain safety. Keep an eye out for any changes in the surface, size, shape, or any ruptures in the material, and replace the bottle nipple immediately if you notice differences. Natural rubber latex, being a natural material, is particularly sensitive to sunlight, high temperatures, and moisture, which can accelerate its aging process. These factors may cause the material to become brittle or sticky over time. If you observe such changes, the bottle nipple should be replaced promptly.
How do I skip an upcoming delivery?
1. Log in to your account, and click Subscriptions.
2. Select the subscription you would like to skip.
3. Under Manage subscription, click Skip next order
3. Under Upcoming order, click Skip.
4. Confirm to skip your next order by clicking on the Skip button
There is water inside the nipple after cleaning?
After cleaning it is not unusual that water remains in the nipple. This is due to the fact that all our pacifier nipples are equipped with a valve, letting out air when the baby closes down on the nipple. This ventilation system causes the air from inside the nipple to be pushed out through the valve thereby flattening the nipple to shape naturally after the baby's oral cavity. The valve is also the reason why water can be present inside the nipple after cleaning and sterilization. If this is the case, simply just squeeze the nipple flat to press out the excess water. If water drops remain in the nipple, just let the pacifier air-dry.
What does anti-colic mean?
Colic is when a baby cries a lot, with no obvious cause. All newborns cry sometimes, but if your baby cries for more than 3 hours a day, 3 days a week for at least 1 week, then they may have colic. It is very common and affects about 1 in 5 babies. Doctors do not know what causes colic. Some suggest it is due to digestion problems or a sensitivity to something in the baby's formula or the breastmilk. A tip for trying to reduce colic is to help your baby swallow less air while feeding. When breastfeeding this could be trying to burp your baby more often, and when bottle-feeding it could be choosing a bottle with a ventilation system. The BIBS Baby Glass Bottle features a valve in the nipple that ensures a smooth milk flow, that reduces air swallowed while feeding.
What does the funnel do?
The funnel makes it easy for you to fill up the bottle with less milk/formula waste.
What is the cost of delivery?
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: FedEx Connect Plus
Price: $25
Free shipping: Above $110
Postal carrier: Österreichische Post
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: Bpost
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: Bulgarian Posts
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: FedEx Connect Plus
Price: $20
Free shipping: Above $99
Postal carrier: Hrvatska pošta
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: Česká pošta
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: DAO or GLS
Price: 45 kr.
Free shipping: Above 499 kr.
Postal carrier: Omniva
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: Posti
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: La Poste
Price: €6,99
Free shipping: Above €35
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: Deutsche Post
Price: €6,99
Free shipping: Above €40
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: Hellenic Post
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: Magyar Posta
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: An Post
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: Poste italiane
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Estimated delivery: 1-4 Business days
Price: €26,99
Free shipping: Above €99
Postal carrier: Latvijas Pasts
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: Post Luxembourg
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: PostNL
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: Posten
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express NO
Price: €26,99
Free shipping: Above €99
Postal carrier: Poczta Polska
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: Correios de Portugal
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: Poșta Română
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: DHL Express Worldwide
Estimated delivery: 1-4 Business days
Price: €26,99
Free shipping: Above €99
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: Slovenská pošta
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: Pošta Slovenije
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: Correos
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: PostNord
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: Swiss Post
Price: €6,99
Free shipping: Above €49
Express shipping
Postal carrier: DHL Express CH
Price: €26,99
Free shipping: Above €99
Postal carrier: DHL Express Worldwide
Price: €26,99
Free shipping: Above €99
Postal carrier: Royal Mail
Price: £6,99
Free shipping: Above £43
Express shipping
Postal carrier: DHL Express UK
Price: £26,99
Free shipping: Above £99
Postal carrier: USPS
Price: $11
Free shipping: Above $75
Express shipping
Postal carrier: FedEx Priority
Price: $25
Free shipping: Above €109
When is my payment deducted?
We will authorize your card after the placement of your order, and you will receive an order confirmation by email. Payment will be taken when your order is shipped from our warehouse.
When should you replace your pacifier?
We recommend a replacement every 4-6 weeks for both safety and hygienic reasons. But always carefully inspect the pacifier before each use. Pull the nipple in all directions. Throw away at the first signs of damage or weakness. Read more about when and why you should replace the pacifier >>
When to stop swaddling?
There is a time-limit to swaddling. When babies can roll over on their own you should stop swaddling.
When will I receive the money from my return order?
BIBS Denmark ApS reserves the right to withhold the refund for up to 14 days after the products have been received or proof of return has been provided.
Where can I track my order?
As soon as your order is dispatched from our warehouse, we will send you an email with a confirmation. This email will contain a tracking number, that will be active when the courier tracks the first action on your order.
NB: To some areas we sent the orders as tracked letters. If your order is sent as a tracked letter, the tracking number will not show any movement.
Once your package is handed over to your local carrier, you can track it using their tracking system. Please visit this page for a list of local carriers and their tracking links.
Which countries do you deliver to?
Which materials are used in your pacifiers?
• The shields on all our pacifiers are made of 100% food-safe material (Polypropylene).
• Completely FREE from BPA, PVC, and phthalates.
• All our pacifiers are designed and manufactured in Denmark/EU.
• Complies with the European Standard EN 1400+A2.
• Our pacifier nipples come in both silicone and natural rubber latex. Read more about the difference between silicone and natural rubber latex and each materials properties >>
Which type of pacifier should I choose?
It's very important to choose a pacifier and nipple, that fits your child perfectly. Find our advice and knowledge regarding your choice in our Nipple guide >>
Which types of payment can I use?
We accept payment via credit and debit cards, including Visa, MasterCard, Visa Electron, Maestro and many others.
Why does the pacifier make a sound when in use?
Sometimes, when water remains in the nipple after sterilization it can cause a sound when the pacifier is used by your baby. There is no harm in a little water inside the nipple.
Why is my latex pacifier getting sticky on the surface?
Natural rubber latex is a natural material and is affected by sunlight, high temperatures, and moisture which accelerates the aging process of the latex material. Therefore, the material changes its properties and can become brittle or sticky. Whenever you experience a change in the material, the pacifier must be replaced.
Why is the new pacifier smaller?
- Does your baby use our natural rubber latex pacifiers? And have you experienced that the new pacifier you bought, looks smaller than the old ones? Do not worry there is a completely natural explanation for this. Natural rubber latex expands Natural Rubber latex is a 100% natural material made from a sticky milky fluid tapped from the Hevea tree. The fluid is refined to the brown/yellow rubber you know from your pacifiers; a super soft, elastic, and resilient material very much resembling the mother’s soft nipple. But it comes with a natural aging process affected by natural influences like UV light, air, saliva, and heat. The elasticity of the material allows the nipple to change shape and size because of the baby’s strong vacuum, this means that the nipple in some cases can expand if it is not replaced in time. Some children will not take a pacifier that is different from the one the child is used to. So, if you experience that the pacifier expands replace the pacifier before the child gets used to the bigger nipple size. Replace the pacifiers We recommend a replacement of pacifiers every 4-6 weeks for both safety, and hygienic reasons and since the natural rubber latex nipples in some cases can expand. Whenever you experience a change in the material the pacifier must be replaced. Natural rubber latex pacifiers must be replaced when you see the following signs:
- Changes in the surface
- Changes in size
- Change in shape Rupture in the material Becomes brittle or sticky Replace the pacifier immediately if you notice any of these changes.
When your baby has teeth make sure to pull the nipple in all directions and inspect it carefully before use and replace the pacifier at the first sign of damage or weakness. Let us make your life easier! Receive BIBS pacifiers every 4, 6, or 8 weeks. week through our new subscription option.
Why is the nipple clear on one pacifier and foggy on another?
Natural rubber latex is a natural material with many positive properties like softness, high bite endurance, and tensile strength. However, latex is subject to natural material fluctuations which can become noticeable through a different optical appearance. Therefore, the nipple can vary in clearness and color. The quality or product safety is not affected thereby. Read more about our natural rubber latex here>>
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